Refund Policy

We want you to be satisfied with Arkealia. This policy explains how to request a refund on oils, serums, moisturizers, soaps, candles, refills, gift kits and Arkealia Plus shipments. Effective date: 2026-09-30.

Refund period

You may request a refund within 30 days of delivery. We use the carrier's delivery date as the starting point.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging. Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

Please return the product in its original outer packaging where possible, so glass bottles and candle vessels arrive intact.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

Tell us which item you want to return and, if it arrived damaged, attach a photo of the product and the box. You can also call +15512732773 and we will open the request for you.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

We refund the item price and any shipping you paid that was linked to a damaged or incorrect item. You receive an e-mail confirmation when the refund is issued.

Damaged, broken or incorrect items

If a bottle leaked, a candle vessel broke or you received the wrong product, contact [email protected] and we will resend the item or refund it. You do not need to return a broken glass item unless we ask.

Arkealia Plus subscription

Cancelling Arkealia Plus stops future charges; it does not automatically refund a shipment already sent. A delivered subscription box follows the same refund period and item condition rules above.

To stop the next charge, cancel in your account or write to [email protected] before the renewal date shown in your confirmation e-mail.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.