Shipping

How Arkealia ships your order — oils, serums, moisturizers, soaps, candles, refills, gift kits and Arkealia Plus deliveries.

Processing time

Orders are processed within 2 business days. Glass bottles and candles are wrapped for transport before dispatch, and gift kits are assembled before they leave our facility.

Processing time is counted from payment approval and runs in addition to the carrier's delivery time.

Methods, costs and delivery times

We ship with standard and express carriers; the cost and estimated delivery time of each option are calculated at checkout from your address. Free shipping on orders over $99. Delivery times are estimates.

The exact shipping cost for your address is calculated and shown at checkout, before you confirm payment, and is included in the total you see on the final review screen.

Tracking

You receive a tracking link by e-mail when the order ships. Tracking may take up to 24 hours to update after the carrier scans the parcel.

If you did not receive the e-mail, check your spam folder or write to [email protected] with your order number.

Arkealia Plus deliveries

Subscription shipments follow the same processing time and carrier options and are sent on the interval you chose. You receive a notice before each renewal and a tracking link when the box ships.

Update your shipping address in your account or by e-mail at least a few days before the next renewal so the parcel goes to the right place.

Lost or damaged packages

Contact [email protected] within 7 days of the estimated delivery date and we will resend or refund.

For damage, please keep the box and send photos of the packaging and the product — it helps us file the carrier claim and replace your item faster.

Wrong or incomplete addresses

Please check your address before confirming the order. If a parcel is returned to us as undeliverable, we will contact you at the e-mail on the order to arrange a reshipment or a refund of the item price.